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Talent Experience Articles

Talent Experience articles, insights, best practices, and expert perspectives on talent acquisition and candidate experience from the Survale team.

Recruiting feedback in real time Articles

Automated Recruitment Feedback – Let’s Talk About Gaps

No matter what business process you manage, there are always gaps to be filled. Marketing data gaps, sales process gaps, recruitment feedback gaps, financial reporting […]

3 min read
Four Recruiting Analytics to Transform Hiring Articles

Four Recruiting Analytics to Transform Hiring

We talk a lot about candidate experience, and Survale’s focus is on feedback. But without easy access to recruiting analytics that put feedback into context, […]

4 min read
A Literal THESIS on The P&L Impact of Candidate Experience Articles

A Literal THESIS on The P&L Impact of Candidate Experience On Revenue

Yes—this is not a buzzword. A real thesis. A full research study written by a Survale client that connects candidate experience to company revenue. Antonio […]

4 min read
Recruitment-operations-excellence Articles

Positive Candidate Experience is Really Recruitment Operations Excellence

Most people I talk to about candidate experience largely miss the point. That’s because positive candidate experience is more about recruitment operations excellence than it […]

3 min read
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This is what Poor Candidate Experience looks like Articles

When Good Intentions Result in Poor Candidate Experience

In supporting Survale’s Candidate Feedback Platform, we see a fair amount of good candidate experience and a fair amount of poor candidate experience. The fact […]

4 min read
Learn from Customer Service Companies that looked at recruiting through the eyes of candidates found a gold mine of insights. Some feedback was positive, but much of it showed gaps. This gave rise to the feedback-driven recruiting trend. Customer service teams followed a similar path. They began with basic surveys to measure satisfaction. Over time, they realized that simple feedback wasn’t enough to drive loyalty or results. They changed their strategies to improve both satisfaction and company performance. Retain, Don’t Just Acquire In customer service, it’s cheaper to keep a customer than to find a new one. The same is true for candidates. In best practice recruiting, it's more effective to engage your existing talent pool than always look for new applicants. Loyalty matters. Talent teams must ask what drives people to apply again, refer others, or respond to new job openings. Recruitment outsourcing teams can’t ignore this. Feedback tools help you track candidate sentiment and grow that loyalty. Link Candidate Feedback to Business Outcomes Customer service leaders learned that loyalty must tie back to business goals. It’s not just about making people happy. It’s about repeat buyers, referrals, and brand growth. Recruiting can take the same lesson. What happens when candidates feel respected and heard? Do they refer others? Do they return for future roles? Do they accept offers faster? Effective recruitment strategies need to test these ideas through feedback. Build a Clear Metric Customer service has Net Promoter Score (NPS) to track loyalty. Recruiting can use a similar model. Talent feedback should help you build a key indicator that tracks candidate satisfaction and loyalty over time. Use this to see if your hiring strategies work or need changes. This becomes your dashboard. It lets leaders know where things stand and where to focus. Good data helps you hire top talent more efficiently. Articles

Six Recruiting Best Practice Concepts Leaders Can Learn from Customer Service

Feedback-driven, recruiting best practice concepts are relatively new, yet the potential for meaningful change is huge. Born out of the push for a smoother candidate […]

3 min read
Recruit to Avoid Negative Glassdoor Reviews Articles

Recruit to Avoid Negative Glassdoor Reviews

According to Jobvite, 33% of employers have received negative Glassdoor reviews tied directly to their recruiting process. That’s not a small number. What’s more, 75% […]

5 min read
Recruiting feedback case study Articles

Recruiting Feedback Case Study: The Recruiting Revenue Connection

In our latest recruiting feedback case study, Craft Brew Alliance (CBA) demonstrates that asking the right questions at the right time can dramatically affect overall […]

4 min read
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Articles

Correct Quality of Hire Metrics and Hiring Managers

A recent study by ATS vendor Jobvite found that quality of hire metrics are now the most important performance indicators for recruiters. A full 31% […]

4 min read
Candidate Offer letter Articles

Job Offer Letter Feedback Changes the Hiring Game

Most companies collect feedback from candidates after interviews. That’s good. But many stop there. In today’s job market, that’s not enough. If you’re not asking […]

5 min read
2019 recruiting feedback driven hiring trends Articles

2019 Recruiting Trend Predictions: Recruiting Feedback-Driven Hiring

So every year we see a crop of recruiting trend predictions coming from everywhere. Most are self-serving and this article is no different. The rise […]

3 min read
Survale Brandon Hall Cest Advance in Candidate Experience Management Award Articles

Survale Wins Second Straight Brandon Hall Award for Best Advance in Candidate Experience Management Technology

Survale named the sole winner of the Silver Award for enabling organizations to optimize recruiting  using candidate feedback at each stage of the recruiting process […]

3 min read