A simple way to measure hiring manager satisfaction is by asking the right hiring manager satisfaction survey questions. I mentioned these briefly in another article, but I want to explain them more here.
I don’t want to share this kind of important advice without giving the full picture. This is true for hiring manager satisfaction survey questions too.
What Are Hiring Manager Satisfaction Survey Questions…
And why do you need them? The truth is, hiring managers are one of the most important but least understood parts of hiring. That’s why hiring manager experience surveys matter. It’s very important to get candidate feedback to check how hiring managers are doing.
Survale has been very useful here. Without regular, real-time feedback from candidates after interviews, many companies are only guessing how hiring managers are performing. By using recruitment survey questions for hiring managers and gathering steady feedback, you’re not left guessing.
If you understand how candidates feel about interviews and about the managers they met, you’ll have good information to help guide hiring managers and improve this part of the hiring process. It’s better to collect feedback and work on fixing problems inside the company instead of seeing negative reviews later online.
At Survale, we’ve seen client stories where the biggest benefit was finding problems with hiring manager interviews that were fixed through training and feedback collected from the hiring manager feedback form.
Feedback Should Go Both Ways
Besides getting hiring manager feedback from candidates, it’s also important to get feedback from hiring managers about recruiters.
This feedback helps you see what went well or what went wrong in the process and with the candidates. It can help you understand what skills are needed for roles, improve search methods, and check how recruiters are doing.
If one of your recruitment goals is having strong hiring manager relationships (and it should be), then tracking hiring manager satisfaction over time helps measure how your recruiting team is doing. It’s similar to tracking customer satisfaction or client satisfaction scores.
Here’s the best time to gather feedback. The right time to get candidate feedback about the hiring manager is right after the interview while the experience is still fresh. Getting feedback fast also helps fix any problems or confusion from the interview. Quick feedback lets you take action early.
The best time to get feedback from hiring managers about recruiters is when a job is closed, whether it’s filled or needs to be reposted. This is when you can get complete feedback that covers the whole hiring process for that job.
Hiring Manager Satisfaction Survey Questions
From Candidates:
- How timely was the hiring manager? (Poor, Good, Great)
- Was the hiring manager familiar with your background? (No, Somewhat, Very)
- How professional was the hiring manager? (Low, Fair, High)
- Did the hiring manager use your time well? (No, Acceptable, Yes)
- What else would you like us to know about the interview? (Open-ended)
- How likely are you to recommend [company] based on your hiring manager interview? (Net Promoter Score)
These are examples of questions you can use in a candidate experience survey. You can adjust them or use them as samples or templates for your company.
From Hiring Managers:
- Was the position filled? (No, Yes)
- How qualified were the candidates from the recruiter? (Not Very, Somewhat, Very)
- How much information did you get about candidates before interviews? (Low, Medium, High)
- How helpful was your recruiter during hiring? (Not Very, Somewhat, Very)
- How likely are you to refer this recruiter to other hiring managers? (Net Promoter Score)
- What did your recruiter do well? How can they improve? (Open-ended)
Getting feedback about recruiters and hiring managers can improve hiring by finding problems, improving teamwork, and leading to better candidate quality. Using feedback helps improve both the candidate experience and hiring manager satisfaction.
FAQs
What questions should I ask in a satisfaction survey?
In a satisfaction survey, ask questions that check different parts of the process. For a hiring manager satisfaction survey, ask things like:
- How satisfied are you with the candidates?
- How clear was the communication with your recruiter?
- How helpful was your recruiter?
- How likely are you to work with this recruiter again?
These kinds of recruitment survey questions for hiring managers give useful feedback. You can also add open-ended questions for more detail.
How to calculate hiring manager satisfaction?
You can calculate hiring manager satisfaction by gathering answers through surveys. Look at the ratings given for recruiter helpfulness, candidate quality, and other key questions. Then take an average score or use a Net Promoter Score to track satisfaction over time. This works like a customer satisfaction or client satisfaction score.
What are the best questions for a candidate experience survey?
Some good questions for a candidate experience survey are:
- How clear were the job details?
- How satisfied were you with communication during hiring?
- How would you rate your interview experience?
- Did you feel respected during the process?
- How likely are you to recommend this company after your hiring experience?
Adding these along with hiring manager satisfaction survey questions gives a complete view of your hiring process.
How to measure manager satisfaction?
You can measure manager satisfaction by using hiring manager experience surveys or employee experience surveys. Ask questions about recruiter help, candidate quality, communication, and hiring results. Tracking the scores over time shows how well your recruiting team supports hiring managers.
