Using Experiential Feedback Data to Optimize Recruitment Operations
Dent WizardÔÇÖs Sr. Manager of Talent Acquisition and Strategy, Tony Suzda, and Survale Co-Founder Ian Alexander spoke at the Talent BoardÔÇÖs virtual conference ÔÇ£Best Practices in Candidate Experience and Diversity and InclusionÔÇØ with this session: Using Experiential Feedback Data to Optimize Recruitment Operations.
The presentation highlights how Dent WizardÔÇÖs use of Survale has incorporated structured, experiential feedback data into their management of recruitment operations. In other words, they ask their candidates ÔÇ£how are we doing?ÔÇØ at each stage of their recruiting process. The data gives them insight into:
- How effective their career site is for various candidate segments
- How well phone screens are executed by each member of their recruiting team
- What happens at interviews ÔÇö aligning recruiters and hiring managers with common metrics
- Not just ÔÇ£how manyÔÇØ offers are accepted or declined, but exactly why
As recruiters move candidates through their ATS stages, Survale gathers feedback from all constituencies involved and presents the analytics to recruiting leadership. All those ÔÇ£black boxÔÇØ sub processes of recruiting ÔÇö like assessments, third party recruiters, interviews ÔÇö are exposed through feedback.
