Now that we have released the new Professional version of Survale, I thought I would post a long form guide as to how the two versions differ, and which one is right for which use case.
Overall
Enterprise integrates with your ATS/HRMS. It is designed to sit between your TA/HR leadership and optimize all the people, processes, partners and technologies you use to hire and manage. Enterprise analytics are able to surface specific, actionable insights to optimize your entire hiring process.
Professional stands alone. It is designed to be an easy way to gather feedback, benchmark it against other organizations, track your key metrics and mine comments for more general insights to help you hire better and provide better experiences.
Surveys
Enterprise provides unlimited, completely editable pulse surveys for any focus. These surveys are sent automatically, via email or text message, when recruiters change a candidate’s status in real time. Because Enterprise is integrated with the ATS/HRMS, it already knows everything about the candidate or employee so fewer questions are required and response rates tend to be higher.
Professional comes with a base set of surveys with specific focuses depending on which version you buy. Each comes with non-editable questions for benchmarking, but you can add as many questions to a survey as you want. Professional does not send surveys, so users must either add links to auto-emails in their ATS/HRMS. send batch emails out with survey links, or add surveys to signatures.
Dashboards
Enterprise comes with unlimited views and dashboards. This allows organizations to segment feedback metrics by focus. A typical enterprise user might have a KPI view for leadership, an RPO view for monitoring RPO feedback, a people view for managers to monitor recruiter and hiring manager feedback, an onboarding view for monitoring onboarding feedback, etc. Widgets can be easily added, modified and deleted from dashboards.
Professional versions come with predefined dashboards to monitor high level metrics. The number of dashboards depends on which version you purchase. Widgets are fixed and cannot be added, modified or deleted.
Metrics
Because Enterprise is integrated with core systems, it imports all the operational data known about each candidate/employee. So when someone provides feedback, that feedback can be tied back to the job, the source, the hiring manager, the recruiter, the location, etc. This makes the Enterprise platform highly valuable. By filtering on these specific operational fields, it becomes easy to surface highly actionable insights. For example, clients find configuration problems with specific technologies, interviewing problems with specific recruiters or hiring managers, content problems with specific job descriptions, compensation problems with specific jobs, etc.
Professional version metrics are not tied to specifics. So if you find low scores in a particular area, you can’t drill down to find out the specifics of who, what, where, where and why. You can, however, monitor and search comments to zero in on what specifically might be going right or wrong with your hiring process.
Benchmarks
Both versions benchmark scores against the ERE Candidate Experience Research Project (CandE). Both benchmark against top performers and average performers.
Enterprise also compares scores against Survale’s client base and offers industry specific benchmarks.
Data Security
Because Survale Enterprise integrates with the ATS/HRMS and imports personal data to send out surveys, many companies require internal audits of vendor data security practices. Survale is fully SOC 2 Type 2 compliant and undergoes independent audits annually, however your internal data security compliance diligence can add another base to touch before getting started.
Survale Professional Editions do not send surveys for you and therefore do not access or solicit any personal data (like name and email of candidates). For this reason, there is no need for data security diligence.
There are many other differences between Enterprise and Professional Editions. This comparison just looks at the core features. The only other major difference is price. Survale Professional Edition is less expensive than Enterprise. Through a combination of price, complexity and versions, the Professional Edition is designed to be easy to get started, easy to own and easy to grow as needs evolve.
